We operate in a highly competitive and uncertain world today. This has created a whole new set of demands for executives particularly in the service industry. The disruption in recent years means that we all must be humble and try to discover new rules, insights, and practices. In service organization, there is nothing more important than grooming people capital to reinforce competitive advantage and embrace organizational change. The Hong Kong PolyU Winter School® is designed to help the service industry nurture people and discover new opportunities.

The Hong Kong PolyU Winter School® 2024 will offer six one-day (6-hour) modules to be held on 8-13 January 2024. The programme is co-organized by the School of Hotel and Tourism Management at The Hong Kong Polytechnic University and the Hong Kong Hotels Association.

Metaverse in Hospitality and Tourism: New Opportunities to Explore

Dr Seung Hun SHIN

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Building an Outstanding Team

Dr Crystal SHI
Mr John Alexander GIRARD

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Revenue Management in a Dynamic Environment

Dr Michael LIN

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Social Media and Big Data Analytics:
A Journey through Basic Concepts to Applications

Dr Emily CHEN

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Communication and Conflict Management

Dr Pearl LIN

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Creating Quality Service Experience

Dr Lisa GAO

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